Tier II Help Desk / Systems Administrator

As a Tier II Help Desk / Systems Administrator, you will provide advanced technical support to enterprise users by diagnosing, troubleshooting, and resolving hardware, software, desktop, and cloud infrastructure issues. You will support users worldwide through remote support technologies while mentoring junior technicians and helping maintain operational excellence across the enterprise. Location: Annapolis Junction, MD Schedule: Full-Time Shift: Monday–Friday, 10:00 AM – 6:00 PM Training Sched…