Remote Workforce Management Planning Analyst

The 700 Club Prayer Center The Christian Broadcasting Network (CBN) is seeking a Workforce Management (WFM) Planning Analyst to analyze all contact and staffing data in order to forecast contact volumes and required staffing based on the workload for all client projects received by the CBN Contact Center. This role will produce staffing plans that track historical data to determine trends and make decisions on the short- and long-term staffing needs to meet client activities and organizational …