Customer Support (technical)

Headquarters: Remote

In this role, you will:

• Support our users across all online channels (email, Discord, website chat, forums, social medias, etc)

• Create how-tos, guides, wikis, knowledge base, etc for recurring questions/issues

• Collaborate with engineers on our team to debug through challenging technical issues

We hope you:

• Have great written communication skills

• Have at least basic Linux technical skills, such as SSH, running commands in Terminal to debug with users, etc (we’ll train you with umbrelOS-specific commands)

• Like talking to users and are willing to constantly do so without external encouragement

• Are able to empathize with users, and genuinely care about their problems — we can’t exist without them